2330 Faraday Avenue
Carlsbad, CA 92008
760.438.1010 tel
760.438.2462 fax

CUSTOMER SATISFACTION SURVEY
Please rank the following categories on a scale of 1 to 4 using the following criteria. Your comments would also be greatly appreciated.

 
(4)
Excellent, exceeds industry standards
 
(3)
Good, better than average, not perfect
 
(2)
Average, could be improved upon
 
(1)
Poor, needs definite improvement (Please expand and provide as many details as possible)

PRODUCT QUALITY & QUALITY SYSTEMS
  Product performance
  Overall quality performance
  Corrective action response
  Communications
  RMA response time
  Problem solving
  Customer support
  Would you like to be involved in the design review for new product development?
  Do you feel IPITEK has engineered a sound product?
  Would you buy product(s) from IPITEK again?
   
CUSTOMER SERVICE & SUPPORT
  General communication
  Response timeliness
  Quotation timeliness
  Telephone communications
  Delivery status response
  Product knowledge
  Technical sales support
   
TECHNOLOGY & ENGINEERING SUPPORT SERVICE (if applicable)
  Engineering design support
  Engineering technical support
  Communications
  Engineering services
   
DELIVERY & SCHEDULE FLEXIBILITY
  Delivery performance
  Reschedule flexibility
  Quoted lead times
  Invoicing accuracy
   
COMMENTS:
WHAT CAN IPITEK DO TO PROVIDE BETTER SUPPORT/QUALITY?
 
 
The information requested below is not required but we would appreciate your including it with this survey so we may contact you if we have any questions.
Customer name:
eMail Address: