| PRODUCT QUALITY & QUALITY SYSTEMS |
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Product performance |
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Overall quality performance |
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Corrective action response |
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Communications |
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RMA response time |
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Problem solving |
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Customer support |
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Would you like to be involved in the design review for new product development? |
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Do you feel IPITEK has engineered a sound product? |
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Would you buy product(s) from IPITEK again? |
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| CUSTOMER SERVICE & SUPPORT |
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General communication |
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Response timeliness |
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Quotation timeliness |
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Telephone communications |
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Delivery status response |
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Product knowledge |
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Technical sales support |
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| TECHNOLOGY & ENGINEERING SUPPORT SERVICE (if applicable) |
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Engineering design support |
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Engineering technical support |
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Communications |
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Engineering services |
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| DELIVERY & SCHEDULE FLEXIBILITY |
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Delivery performance |
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Reschedule flexibility |
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Quoted lead times |
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Invoicing accuracy |
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COMMENTS:
WHAT CAN IPITEK DO TO PROVIDE BETTER SUPPORT/QUALITY? |
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| The information requested below is not required but we would appreciate your including it with this survey so we may contact you if we have any questions. |
| Customer name:
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| eMail Address:
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